ITIL 4 AND THE NEW REQUIREMENT TO RECERTIFY
In our recent blog “The December information you need to know” we mentioned that Peoplecert were introducing the requirement for successful candidates to recertify every three years. We’ve now received further information on this, which we are happy to share with you. Peoplecert state that this new scheme rule is designed to help candidates show their […]
How ACH Group saved 2 hours per day and achieved an 87% SLA by implementing HaloITSM
Requirements Intuitive ITIL aligned tool to manage Service Desk requests Ability to keep track of asset inventory Improve customer satisfaction levels Extensive customisation and tailoring to meet exact needs Solution HaloITSM brought an easy to use, ITIL based solution with DevOps style alignment. Fully configurable with features such as a configuration management database (CMDB) and […]